Minister Launches Customer Service Charter for Cityrail
Source: NSW. Trasnsport Minister. Media Release.
"Transport Minister David Campbell and RailCorp CEO Rob Mason visited Parramatta railway station to unveil a Customer Charter for CityRail, committing the organisation to improving customer service in seven vital areas. “Since taking on the Transport portfolio I have said that improving frontline services is my key goal and this charter formalises that goal,” Mr Campbell said. “The Charter outlines CityRail’s commitment to improvements in seven key areas:
* On-time running;
* Crowd management;
* Fast, accurate and useful information;
* Secure and safe travel;
* Clean trains and stations;
* Fast ticket sales; and
* Quick and fair complaints handling. "