Interacting with Government
Source: Australian Government Information Management Office
"Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
* how people contact government by internet, telephone, in-person or mail;
* satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction;
* reasons why people choose to use or not use e‑government services; and
* preferences for future delivery of government services.

This is the fourth in a series of annual studies into Australians’ use and satisfaction with e‑government services. The studies show that the way people interact with government has changed significantly in a relatively short period of time. When the first study was released in 2005, overwhelmingly, Australians made contact with government in person. In 2008, the internet is the most common way people last made contact with government. "