Customer Report Card is Out for CityRail
Source: New South Wales. Minister for Transport. Media release.
"NSW Minister for Transport David Campbell said today a new survey of rail customers has found many positive results but has also put the Government on notice to improve services.
Mr Campbell said the fifth annual survey from the Independent Transport Safety and Reliability Regulator reinforces what we already know are issues on our rail services and now we need to work hard to make changes.
"The survey tells us that the major issues for rail customers are crowding and frequency of services," Mr Campbell said.
"CityRail patronage is increasing every year and in 2007-08 there were 296 million passenger journeys, an increase of 5.2 per cent on 2006-07.
"We know that more people will continue to use our rail networks and we need to do more to increase capacity and frequency of our trains."